Maintenance, vendors, and inspections on the same building record.

From a tenant's leak to a closed work order — six steps, one record.

This is the path a maintenance request actually walks on Guspora today. Every handoff lives on the same building.

1. 1. The tenant submits a request from the portal.

   A unit reports a leak under the kitchen sink. The tenant opens the portal on their phone, picks the unit, picks the issue, attaches a photo, and submits. No email thread, no front-office call queue, no lost message. The request lands on the same building record the manager already lives in.

2. 2. The request becomes a work order, routed by preferred vendor.

   The building has a preferred-vendor list — plumber A is primary, plumber B is backup. The work order routes to plumber A based on trade and the building's rules. The dispatcher sees it queued; the tenant sees "assigned to plumber A" without anyone CC'ing anyone.

3. 3. The vendor accepts, dispatches a tech, and confirms an arrival window.

   Plumber A accepts on their portal. They schedule a technician, write back an arrival window, and the tenant gets the update on the same record they submitted on. No three-way phone tree.

4. 4. COI is verified before the truck rolls.

   The vendor record carries the current Certificate of Insurance with expiration dates. If the COI lapsed last week, the system flagged it before this work order ever dispatched. If it is current, the manager has a paper trail proving it — not a guess and a gut feeling.

5. 5. Work is completed and signed off on the same record.

   The technician closes the work order with a photo, a description, and a time stamp. The line items roll up to the work order; if there is a follow-up needed (a part on order, a scheduled return), it spawns a child work order on the same building record. Nothing is lost between visits.

6. 6. The tenant closes the loop — or reopens it.

   The tenant gets a "completed" notification. They can confirm and close, or flag it as not fixed and reopen against the same work order. The manager sees the close in their dashboard. If a deeper inspection is warranted (e.g., this is the third leak this quarter), it can be scheduled against the building from the same screen.

Vendor SLA, NTE, spend, scorecards, contract terms, RFQs, bid awards, multi-tier dispatch, preferred routing, and gated open marketplace controls live on the same work record.

Guspora connects building owners, facility teams, service providers, vendors, and AHJs in one verified work record — from inspection finding to competing bids, dispatch, completion, invoice, and compliance proof. Open marketplace bidding is platform-vetting gated and feature-flag controlled, so we avoid claims about vendor density or instant national coverage.

Here is exactly where we are and where the current limits are.

Frequently asked.

Does Guspora FM integrate with my Yardi or AppFolio?

For the property-management surface itself -- PMC / portfolio / property / building / unit hierarchy, leasing, resident ledger, Stripe rent collection, notices, e-sign, RPX import, agency submission -- Guspora multifamily is shipped end-to-end. Integration paths to Yardi or AppFolio are on the roadmap if you want to keep an existing PMS in parallel; you do not have to migrate to use FM.

Do vendors get their own portal?

Yes. A vendor on the platform sees their work orders, can accept and update status, attach photos and notes, and submit completion. The vendor portal is the same Service Provider portal that exists on the Service side — one contractor, one login, one record.

How do you handle COI compliance audits?

COI documents and expiration dates live on the vendor record. The audit trail captures when a COI was uploaded, when it expired, when it was renewed, and which work orders dispatched against it. When an auditor asks for proof, you export the trail — you do not reconstruct it.

Do I get a multi-building dashboard?

Yes. A property manager with a portfolio sees open work orders, upcoming inspections, expiring COIs, and active deficiencies across every building they hold. The single-building view drills in from the dashboard; the dashboard rolls up from the same records — not a separate analytics warehouse.

Can tenants get SMS notifications?

Yes. Tenant notifications via portal, email, and the broadcast-with-quiet-hours flow are shipped, with consent and quiet-hours guardrails enforced before any send. We will not wake a tenant at 3 a.m. without those guardrails.

Do you offer K-12 visitor management today?

Yes. FM now includes visitor check-in, checkout, badge/pass capture, watch-list status, guardian verification, ID verification, denied-visitor handling, and presence reporting by school. We do not claim badge-printer hardware or on-prem access-panel control.