Guspora^™

These Terms of Service ("Terms") govern your use of the Guspora™ platform ("Platform") operated by Ferguson Fire Protection, LLC ("Company," "we," "us," or "our"). By creating an account, accessing the Platform, or using our services, you agree to be bound by these Terms.

Guspora™ is a comprehensive inspection management platform serving multiple user types including service providers, property owners, authorities having jurisdiction, and insurers.

1. Definitions

• "AHJ" means Authority Having Jurisdiction, including fire marshals, building inspectors, and other regulatory officials.
• "Customer" means a property owner, manager, or responsible party who receives inspection services.
• "Deficiency" means a code violation, safety concern, or required repair identified during an inspection.
• "Platform" means the Guspora™ web application, mobile applications, and related services.
• "Service Provider" or "SP" means a licensed contractor, inspector, or technician who performs inspections.

2. Platform Overview

The Guspora™ Platform provides:

• Inspection scheduling, dispatch, and workflow management
• Digital inspection documentation with photo, video, and audio capture
• AI-assisted report generation
• Real-time license verification against state databases
• Deficiency tracking with dual-approval workflow
• Compliance dashboards for AHJs, customers, and service providers
• Transaction coordination for real estate inspections
• Document management with secure sharing

3. Account Types

The Platform supports the following account types, each with specific capabilities and responsibilities:

4. Account Registration and Security

4.1 Account Creation. You must provide accurate, complete information during registration. You are responsible for maintaining the confidentiality of your login credentials.

4.2 Credential Verification. Service providers must provide valid license information. We verify credentials against state databases including the Kentucky Department of Housing, Buildings and Construction (DHBC). Failure to maintain valid credentials may result in suspension of inspection capabilities.

4.3 Unauthorized Access. You agree to notify us immediately of any unauthorized access to your account. We are not responsible for any loss or damage arising from unauthorized use of your account.

5. Subscription and Payment

5.1 Pricing. Service Provider subscriptions are billed per technician at published rates ($99-129/tech/month, with a 15% discount for annual billing). AHJ portal access is provided at no cost.

5.2 Billing. Subscriptions are billed automatically each month. You authorize us to charge your payment method on file.

5.3 Cancellation. You may cancel your subscription at any time. Access continues through the end of the current billing period.

6. Dual-Approval System

6.1 Access Request. When a deficiency is identified, service providers may request access to work the deficiency. This request is submitted to both the property customer and the governing AHJ.

6.2 Dual Approval Required. The service provider cannot access deficiency details or begin work until BOTH parties approve the request:

• Customer Approval: The property owner confirms they want this specific service provider to perform the work.
• AHJ Approval: The authority having jurisdiction verifies the service provider's credentials and authorizes access.

6.3 Real-Time Updates. Once approved, the service provider receives real-time access to deficiency details and can update status as work progresses.

6.4 Purpose. This dual-approval system ensures customers maintain control over who works on their property while AHJs verify that only qualified, licensed providers address code violations.

7. Prohibited Uses

7.1 General Prohibitions. You agree not to use the Platform for any unlawful purpose or in violation of these Terms.

The Platform shall NOT function as a lead generation, bid solicitation, or job board tool. Service providers can ONLY see deficiencies they have been explicitly approved to work on through the dual-approval process described in Section 6.

• Service providers cannot browse, search, or view deficiencies they are not approved to work on.
• Mass solicitation of customers based on deficiency data is strictly prohibited.
• Sharing or selling deficiency information with third parties is prohibited.
• Using Platform data to solicit customers outside the Platform is prohibited.

Violations of this provision result in immediate account termination without refund.

8. Credential Verification

8.1 Real-Time Verification. The Platform performs real-time license verification against state databases. For Kentucky, this includes the Department of Housing, Buildings and Construction (DHBC) database for fire protection licenses.

8.2 License Types Tracked. The Platform tracks:

• State contractor and specialty licenses
• NICET certifications
• Manufacturer certifications (CaptiveAire, Buckeye, Ansul, etc.)
• Insurance and bonding status

8.3 Automatic Suspension. Expired credentials trigger automatic suspension of inspection capabilities. Service providers with expired licenses cannot be assigned to new jobs or approved to work deficiencies until credentials are renewed and verified.

8.4 Display to Customers and AHJs. License status is visible to customers and AHJs. This transparency ensures all parties can verify that work is being performed by qualified individuals.

9. Inspection Services

9.1 Platform Role. Guspora™ provides the technology platform for inspection management. Inspections are performed by independent service providers who are solely responsible for the quality and accuracy of their work.

9.2 Code Compliance. All inspections should be performed in accordance with applicable codes including NFPA, ASME, ASHRAE, IBC, NEC, and local requirements.

9.3 Home Inspector Limitations (Kentucky). Per KRS 198B.738, home inspectors in Kentucky cannot make code compliance statements or recommend whether a property should or should not be purchased. Reports generated through the Platform for home inspections comply with this requirement.

10. Evidence Integrity

10.1 Embedded Metadata. All inspection evidence (photos, videos, audio recordings) captured through the Platform includes embedded metadata:

• Timestamp (UTC)
• GPS coordinates
• Device identifier
• Technician ID
• Inspection/deficiency reference

10.2 Integrity Verification. Files are hashed using SHA-256 at the time of upload. This hash is stored separately and can be used to verify that evidence has not been modified.

10.3 Immutable Audit Trail. All actions on inspection records are logged in an immutable audit trail including who made changes, when, and what was changed. This audit trail cannot be modified or deleted.

11. AI-Generated Content

11.1 AI Assistance. The Platform uses artificial intelligence to assist with:

• Transcription of voice memos
• Generation of inspection report narratives
• Deficiency detection from photos and video
• Code reference suggestions

11.2 Clear Marking. Reports containing AI-generated content are clearly marked with an AI disclosure statement.

11.3 Human Review Required. AI-generated reports require technician review and approval before delivery to customers. The technician is responsible for verifying accuracy.

11.4 Not a Replacement for Professional Judgment. AI assistance does not replace the professional judgment of licensed inspectors. Final determinations regarding code compliance, safety, and required repairs remain the responsibility of the inspector.

11.5 Jurisdiction-Specific Guardrails. AI-generated content respects jurisdiction-specific requirements. For example, Kentucky home inspection reports (per KRS 198B.738) do not include code compliance statements or purchase recommendations.

12. Data Ownership and Export

12.1 Your Data. You retain ownership of all data you input into the Platform including customer records, inspection data, photos, and reports.

12.2 License Grant. You grant us a limited license to host, process, and display your data as necessary to provide the Platform services.

12.3 Data Export. You may export your data at any time through the Platform's built-in export tools. Data is available in CSV and JSON formats.

13. Warranties and Disclaimers

13.1 Platform Availability. We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance is performed during off-peak hours with advance notice.

13.2 Disclaimer. THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

14. Limitation of Liability

14.1 Liability Cap. Our total liability for any claim arising from use of the Platform shall not exceed:

• Free Accounts (AHJs, Insurers): $100
• Paid Accounts: The total subscription fees paid in the 12 months preceding the claim

14.2 Exclusions. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION.

14.3 Government Users. AHJ accounts operated by government entities are subject to applicable sovereign immunity provisions. Nothing in these Terms waives any governmental immunities.

15. Indemnification

You agree to indemnify and hold harmless Ferguson Fire Protection, LLC and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

16. Dispute Resolution

16.1 Governing Law. These Terms shall be governed by the laws of the Commonwealth of Kentucky.

16.2 Informal Resolution. Before filing any formal dispute, you agree to contact us to attempt informal resolution.

16.3 Arbitration. Any disputes not resolved informally shall be settled by binding arbitration under the rules of the American Arbitration Association in Nelson County, Kentucky.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

18. Termination

18.1 By You. You may terminate your account at any time through the account settings or by contacting support.

18.2 By Us. We may terminate or suspend your account for violation of these Terms, including but not limited to violation of the Anti-Bid-Board provision, credential fraud, or non-payment.

18.3 Effect of Termination. Upon termination, you will have 30 days to export your data. After 45 days, data will be permanently deleted except as required by law or for audit trail purposes.