Guspora^™

These Terms of Service ("Terms") govern your use of the Guspora™ platform ("Platform") which is owned and operated by Ferguson Fire Protection, LLC ("Company," "we," "us," or "our"). By creating an account, accessing the Platform, or using our services, you agree to be bound by these Terms.

Guspora™ is an AI-powered multi-trade inspection management platform serving multiple user types including service providers, property owners, authorities having jurisdiction, insurers, real estate agents, and lenders. The Platform connects all stakeholders on a unified compliance platform spanning fire protection, HVAC, electrical, plumbing, elevator, and other code-required trades.

1. Definitions

• "AHJ" means Authority Having Jurisdiction, including fire marshals, building inspectors, and other regulatory officials.
• "Customer" means a property owner, manager, or responsible party who receives inspection services.
• "Deficiency" means a code violation, safety concern, or required repair identified during an inspection.
• "Platform" means the Guspora™ web application, mobile applications, APIs, and related services.
• "Service Provider" or "SP" means a licensed contractor, inspector, or technician who performs inspections.
• "Guspora Track" means GPS and BLE tracking hardware devices sold or distributed through the Platform.
• "AI-Generated Content" means any text, analysis, or report content produced by artificial intelligence systems integrated into the Platform.

2. Platform Overview

The Guspora™ Platform provides:

• Inspection scheduling, dispatch, and workflow management across all code-required trades (fire protection, HVAC, electrical, plumbing, elevator, and more)
• Digital inspection documentation with photo, video, and audio capture
• AI-assisted report generation with human review requirements
• Real-time license verification against state databases
• Deficiency tracking with dual-approval workflow
• Compliance dashboards for AHJs, customers, and service providers
• Transaction coordination for real estate inspections
• Document management with secure sharing
• GPS and BLE asset tracking (Guspora Track™)
• In-app invoicing, proposals, and payment processing

3. Account Types

The Platform supports the following account types, each with specific capabilities and responsibilities:

4. Account Registration and Security

4.1 Account Creation. You must provide accurate, complete information during registration. You are responsible for maintaining the confidentiality of your login credentials.

4.2 Credential Verification. Service providers must provide valid license information. We verify credentials against state databases including the Kentucky Department of Housing, Buildings and Construction (DHBC). Failure to maintain valid credentials may result in suspension of inspection capabilities.

4.3 Unauthorized Access. You agree to notify us immediately of any unauthorized access to your account. We are not responsible for any loss or damage arising from unauthorized use of your account.

4.4 Platform Confidentiality Agreement. Service provider users are required to accept the Platform Confidentiality Agreement upon first login. This agreement protects proprietary platform workflows, help documentation, AI pipeline processes, pricing structures, and personal information. Failure to accept the Platform Confidentiality Agreement will result in restricted access to premium platform features. The Platform Confidentiality Agreement survives for two (2) years following account termination.

5. Subscription, Pricing, and Payment

5.1 Pricing. Current subscription rates for all account types are published at guspora.com/pricing. Pricing is subject to change with 30 days' notice. Promotional pricing, including Founding Contractor discounts and Lifetime VIP rates, is governed by the specific terms communicated at the time of the offer and may differ from standard published rates.

5.2 Service Provider Tiers. Service provider subscriptions are billed per company at published tier rates. Tier features and limits are described on the pricing page.

5.3 Building Owner Subscriptions. Building owners may subscribe for enhanced compliance monitoring at per-building rates published at guspora.com/pricing. Volume discounts may apply.

5.4 Compliance Document Uploads. Non-subscribers may upload compliance documents for a per-submission fee as published on the Platform. All upload fees are non-refundable once processing has begun.

5.5 Money-Back Guarantee. New service provider accounts are covered by a 14-day money-back guarantee. Payment is collected at the time of subscription. If you are not satisfied within the first 14 days, you may request a refund. Refund amounts are calculated as the subscription fee less the cost of metered platform services consumed. The usage cost rates used in this calculation are internal operational costs and are not published. A full breakdown is provided to the subscriber at the time of the refund request. After the 14-day guarantee period, standard cancellation and refund policies apply.

5.6 Freemium Access. Certain core features remain available without a payment method on file. Premium features — including support documentation, knowledge base articles, FAQs, and the Milo AI assistant — require a valid payment method. This requirement protects proprietary operational content and ensures platform sustainability.

5.7 Billing. Subscriptions are billed automatically each billing period. You authorize us to charge your payment method on file.

5.8 Cancellation. You may cancel your subscription at any time. Access continues through the end of the current billing period. No refunds are issued for partial billing periods.

5.9 Refund Policy. New accounts are covered by a 14-day money-back guarantee from the date of subscription. Refunds are usage-adjusted: your refund amount equals your subscription fee minus the cost of metered platform services consumed during your active period. If your usage cost exceeds your subscription fee, no refund will be issued but you may still cancel. After the guarantee period, subscription fees are non-refundable. You may cancel your subscription at any time. Upon cancellation, your access will continue through the end of your current billing period (monthly or annual). No partial-period refunds will be issued. Annual subscriptions are non-refundable and will not auto-renew upon cancellation. For full refund policy details, see /legal/refund-policy.

5.10 Service Credit Exception. If the Guspora platform experiences a continuous outage exceeding 72 hours that prevents you from conducting inspections, a prorated service credit will be applied to your next billing cycle upon request. Credits must be requested within 30 days of the qualifying outage. Service credits do not apply to scheduled maintenance, third-party service disruptions (Stripe, Twilio, AWS regional events), or outages caused by your own network or equipment. Service credits are not redeemable for cash and may not exceed one month of subscription fees.

5.11 SMS Messaging. SMS customer care terms, consent method, and opt-out/help instructions are posted at /legal/sms.

6. Dual-Approval System

6.1 Access Request. When a deficiency is identified, service providers may request access to work the deficiency. This request is submitted to both the property customer and the governing AHJ.

6.2 Dual Approval Required. The service provider cannot access deficiency details or begin work until BOTH parties approve the request:

• Customer Approval: The property owner confirms they want this specific service provider to perform the work.
• AHJ Approval: The authority having jurisdiction verifies the service provider's credentials and authorizes access.

6.3 Real-Time Updates. Once approved, the service provider receives real-time access to deficiency details and can update status as work progresses.

6.4 Purpose. This dual-approval system ensures customers maintain control over who works on their property while AHJs verify that only qualified, licensed providers address code violations.

7. Prohibited Uses

7.1 General Prohibitions. You agree not to use the Platform for any unlawful purpose or in violation of these Terms.

The Platform shall NOT function as a lead generation, bid solicitation, or job board tool. Service providers can ONLY see deficiencies they have been explicitly approved to work on through the dual-approval process described in Section 6.

• Service providers cannot browse, search, or view deficiencies they are not approved to work on.
• Mass solicitation of customers based on deficiency data is strictly prohibited.
• Sharing or selling deficiency information with third parties is prohibited.
• Using Platform data to solicit customers outside the Platform is prohibited.

Violations of this provision result in immediate account termination without refund.

7.3 Acceptable Use. Use of the Platform is further governed by the Acceptable Use Policy at /legal/acceptable-use, which is incorporated into these Terms by reference.

8. Credential Verification

8.1 Real-Time Verification. The Platform performs real-time license verification against state databases. For Kentucky, this includes the Department of Housing, Buildings and Construction (DHBC) database for fire protection licenses.

8.2 License Types Tracked. The Platform tracks:

• State contractor and specialty licenses
• NICET certifications
• Manufacturer certifications (CaptiveAire, Buckeye, Ansul, etc.)
• Insurance and bonding status

8.3 Automatic Suspension. Expired credentials trigger automatic suspension of inspection capabilities. Service providers with expired licenses cannot be assigned to new jobs or approved to work deficiencies until credentials are renewed and verified.

8.4 Display to Customers and AHJs. License status is visible to customers and AHJs. This transparency ensures all parties can verify that work is being performed by qualified individuals.

9. Inspection Services

9.1 Platform Role. Guspora™ provides the technology platform for inspection management. Inspections are performed by independent service providers who are solely responsible for the quality and accuracy of their work.

9.2 Code Compliance. All inspections should be performed in accordance with applicable codes including but not limited to NFPA, ASME, ASHRAE, IBC, NEC, OSHA, UL, and local requirements as applicable to the specific trade and jurisdiction.

9.3 Jurisdiction-Specific Requirements. Certain jurisdictions impose specific limitations on inspection reporting. For example, per KRS 198B.738, home inspectors in Kentucky cannot make code compliance statements or recommend whether a property should or should not be purchased. The Platform respects jurisdiction-specific requirements and AI-generated content is configured to comply with known restrictions. Service providers are responsible for understanding and complying with the requirements of their specific jurisdiction and trade.

9A. Contractor Submission Fees

9A.1 Submission Fee. Contractors submitting inspection reports through the Platform are charged a per-submission processing fee as published on the Platform. This fee covers administrative processing, document verification, and AHJ routing services.

9A.2 Non-Refundable. Submission fees are non-refundable once the submission has been accepted and processing has begun. By completing a submission and proceeding to payment, you acknowledge and agree that the fee is non-refundable regardless of the outcome of the inspection review.

9A.3 Declined Service Submissions. Submissions for declined services (where the property owner or manager declined the recommended service) may be submitted at no charge. These submissions are subject to AI-assisted fraud verification to prevent misuse of the free submission pathway.

9A.4 Fraudulent Submissions. Submitting falsified, misleading, or fraudulent declined-service reports to avoid the submission fee is a violation of these Terms. Fraudulent submissions may result in automatic IP blocking, account suspension, and referral to the relevant AHJ for further action.

10. Evidence Integrity

10.1 Embedded Metadata. All inspection evidence (photos, videos, audio recordings) captured through the Platform includes embedded metadata:

• Timestamp (UTC)
• GPS coordinates
• Device identifier
• Technician ID
• Inspection/deficiency reference

10.2 Integrity Verification. Files are hashed using SHA-256 at the time of upload. This hash is stored separately and can be used to verify that evidence has not been modified.

10.3 Immutable Audit Trail. All actions on inspection records are logged in an immutable audit trail including who made changes, when, and what was changed. This audit trail cannot be modified or deleted.

11. AI-Generated Content

11.1 AI Assistance. The Platform uses artificial intelligence to assist with:

• Transcription of voice memos (via OpenAI Whisper)
• Generation of inspection report narratives (via Anthropic Claude)
• Deficiency detection from photos and video
• Code reference suggestions
• Conversational support (Milo AI assistant)

11.2 Data Handling by AI Providers. Inspection data sent to AI providers (OpenAI and Anthropic) is processed solely for the purpose of generating the requested output. AI providers are contractually prohibited from retaining inspection data beyond the immediate processing window or using inspection data for model training, fine-tuning, or any purpose other than generating the requested output. For details on AI data handling, see the AI Transparency Notice at /legal/ai.

11.3 Clear Marking. Reports containing AI-generated content are clearly marked with an AI disclosure statement.

11.4 Human Review Required. AI-generated reports require technician review and approval before delivery to customers. The technician is responsible for verifying accuracy and completeness. AI-generated content should not be delivered to customers or AHJs without human review.

11.5 Not a Replacement for Professional Judgment. AI assistance does not replace the professional judgment of licensed inspectors. Final determinations regarding code compliance, safety, and required repairs remain the responsibility of the inspector.

11.6 Jurisdiction-Specific Guardrails. AI-generated content respects jurisdiction-specific requirements. For example, Kentucky home inspection reports (per KRS 198B.738) do not include code compliance statements or purchase recommendations. Service providers are responsible for verifying that AI-generated content complies with their jurisdiction's requirements.

12. Mobile Application and Device Permissions

12.1 Intended Use. The Guspora™ mobile application (com.guspora.app) is designed to be used with all requested device permissions enabled. The application requests permissions for Camera, Fine Location (GPS), Microphone (audio recording), and Storage (photo/document access) because these are integral to the inspection workflow.

12.2 Permission Requirements. The Platform's functionality assumes that users grant all requested device permissions. If you deny or revoke any requested permission, features that depend on that permission will not function as designed. Specifically:

• Camera denied: Photo capture, barcode scanning, and video documentation will not work.
• Location denied: GPS check-in/check-out, evidence geolocation, and route optimization will not function. Inspection evidence captured without GPS data may not meet evidentiary standards required by AHJs.
• Microphone denied: Voice notes, audio recording, and AI-powered inspection reporting features will not work.
• Storage denied: Photo uploads, document access, and offline data storage will not function.

12.3 No Liability for Denied Permissions. THE COMPANY IS NOT LIABLE FOR ANY LOSS OF FUNCTIONALITY, INCOMPLETE INSPECTION DOCUMENTATION, REJECTED REPORTS, COMPLIANCE FAILURES, OR ANY OTHER DAMAGES ARISING FROM A USER'S DECISION TO DENY, REVOKE, OR RESTRICT DEVICE PERMISSIONS REQUESTED BY THE APPLICATION. By using the Platform with restricted permissions, you acknowledge and accept that the Platform may not perform as intended and that any resulting gaps in documentation or functionality are your sole responsibility.

12.4 Offline Mode. The application supports offline functionality using local device storage (SQLite). Data captured offline is synchronized when connectivity is restored. The Company is not responsible for data loss resulting from device failure, storage corruption, or other issues occurring while operating in offline mode.

13. Guspora Track™ (GPS/BLE Tracking)

13.1 Hardware Products. Guspora Track™ devices are GPS and BLE tracking hardware sold through the Platform for fleet management, asset tracking, and equipment monitoring.

13.2 Vehicle Owner Consent Required. GPS tracking devices may only be installed on vehicles, equipment, or assets owned or controlled by the purchaser or with the express written consent of the owner. Installing a GPS tracking device on a vehicle or asset you do not own without the owner's consent may violate federal and state laws. The Company is not responsible for any unlawful use of Guspora Track™ devices.

13.3 Hardware Warranty. Guspora Track™ devices are warranted against manufacturer defects for 90 days from the date of delivery. This warranty does not cover damage from misuse, modification, improper installation, water damage, or normal wear and tear.

13.4 Returns. Guspora Track™ hardware may be returned within 30 days of delivery in original, unused condition for a full refund. Used or activated devices are not eligible for return. Shipping costs for returns are the responsibility of the buyer.

13.5 No Guaranteed Coverage. GPS and cellular tracking depend on third-party cellular networks and satellite systems. The Company does not guarantee continuous tracking coverage, real-time accuracy, or uninterrupted service. Tracking accuracy may be affected by environmental conditions, cellular coverage, device placement, and other factors outside our control.

14. Data Ownership and Export

14.1 Your Data. You retain ownership of all data you input into the Platform including customer records, inspection data, photos, and reports.

14.2 License Grant. You grant us a limited license to host, process, and display your data as necessary to provide the Platform services, including processing by AI providers for report generation and transcription.

14.3 Data Export. You may export your data at any time through the Platform's built-in export tools. Data is available in CSV and JSON formats.

15. Warranties and Disclaimers

15.1 Platform Availability. We strive for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance is performed during off-peak hours with advance notice when possible.

15.2 Intended Use Assumption. ALL WARRANTIES, PERFORMANCE CLAIMS, AND FUNCTIONALITY DESCRIPTIONS FOR THE PLATFORM AND MOBILE APPLICATION ASSUME THAT THE SOFTWARE IS BEING USED AS INTENDED, WITH ALL REQUESTED DEVICE PERMISSIONS GRANTED, ON SUPPORTED BROWSERS AND DEVICES, AND WITH A STABLE INTERNET CONNECTION (EXCEPT FOR DOCUMENTED OFFLINE FEATURES). The Company makes no representations regarding Platform performance when used outside of these intended conditions.

15.3 Disclaimer. THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED.

15.4 AI Disclaimer. AI-generated content is provided as a drafting aid and is not guaranteed to be accurate, complete, or compliant with all applicable codes. Human review is required before delivery to customers or AHJs.

16. Limitation of Liability

16.1 Liability Cap. Our total liability for any claim arising from use of the Platform shall not exceed:

• Free Accounts (AHJs, Insurers): $100
• Paid Accounts: The total subscription fees paid in the 12 months preceding the claim
• Hardware Products (Guspora Track™): The purchase price of the specific device(s) giving rise to the claim

16.2 Exclusions. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION.

16.3 Government Users. AHJ accounts operated by government entities are subject to applicable sovereign immunity provisions. Nothing in these Terms waives any governmental immunities.

16.4 Permission-Related Exclusions. The Company is not liable for any damages, compliance failures, rejected inspections, incomplete documentation, or lost data resulting from a user's decision to deny, restrict, or revoke device permissions requested by the mobile application, or from using the Platform on unsupported devices or browsers.

17. Force Majeure

Neither party shall be liable for failure or delay in performing obligations under these Terms to the extent caused by circumstances beyond reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions or orders, war or terrorism, third-party service outages (including AWS, Stripe, Twilio, or other infrastructure providers), internet disruptions, power failures, or cyberattacks. The affected party shall provide notice as soon as reasonably practicable and use commercially reasonable efforts to resume performance.

18. Indemnification

You agree to indemnify and hold harmless Ferguson Fire Protection, LLC and its officers, directors, employees, and agents from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the Platform, violation of these Terms, violation of the Acceptable Use Policy, infringement of any third-party rights, or unlawful use of Guspora Track™ devices.

19. Dispute Resolution

19.1 Governing Law. These Terms shall be governed by the laws of the Commonwealth of Kentucky.

19.2 Informal Resolution. Before filing any formal dispute, you agree to contact us to attempt informal resolution.

19.3 Arbitration. Any disputes not resolved informally shall be settled by binding arbitration under the rules of the American Arbitration Association in Nelson County, Kentucky.

20. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

21. Termination

21.1 By You. You may terminate your account at any time through the account settings or by contacting support.

21.2 By Us. We may terminate or suspend your account for violation of these Terms, the Acceptable Use Policy, or the Platform Confidentiality Agreement, including but not limited to violation of the Anti-Bid-Board provision, credential fraud, or non-payment.

21.3 Effect of Termination. Upon termination, you will have 30 days to export your data. After 45 days, data will be permanently deleted except as required by law or for audit trail purposes.

21.4 Survival. Sections regarding Limitation of Liability, Indemnification, Dispute Resolution, Data Ownership, Evidence Integrity, AI Disclaimers, Platform Confidentiality Agreement obligations, and Audit Trail Permanence survive termination.

22. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

23. SMS Communications

By opting in to SMS notifications, you agree to the terms in our SMS Terms & Conditions at guspora.com/legal/sms. SMS consent is voluntary and not required for service. You may opt out at any time by replying STOP to any message or by updating your preferences in the customer portal.

24. Service Provider (Contractor) Portal Terms

24.1 Data Accuracy. Service providers are responsible for the accuracy of all inspection data, reports, and deficiency documentation entered into the Platform.

24.2 Evidence Recording. Service providers acknowledge that GPS location, timestamps, and photos are recorded and may be shared with building owners and AHJs per the three-party trust model.

24.3 License Maintenance. Service providers are responsible for maintaining valid licenses and certifications. Guspora™ may verify license status against state databases.

24.4 Data Ownership. Service provider data (customer lists, inspection history, financial records) remains the property of the service provider. Guspora™ provides data export upon request or account termination.

24.5 Report Sharing. Service providers agree that inspection reports generated through the Platform may be shared with the associated building owner and, if applicable, the AHJ with jurisdiction, as part of the compliance transparency model.

24.6 Technician Account Responsibility. Service providers are responsible for all technician accounts created under their tenant. Service providers must disable access for terminated employees within 24 hours.

25. Customer (Building Owner) Portal Terms

25.1 Read-Only Access. Building owners receive read-only access to inspection reports, deficiency records, equipment inventory, and compliance status for buildings they own or manage.

25.2 Data Visibility to AHJs. Building owners acknowledge that their property data (address, compliance status, deficiency history) may be visible to AHJs with jurisdiction over their building, as part of the regulatory compliance model.

25.3 Subscription Tiers. Free tier provides view-only access. Paid tiers provide additional features (document vault, contractor directory, analytics). Feature availability is subject to the building owner's subscription tier.

25.4 Report Integrity. Building owners may not alter, delete, or modify inspection reports submitted by service providers.

26. AHJ (Authority Having Jurisdiction) Portal Terms

26.1 Free Access. AHJ access is free and provided as a public service to support fire safety and code compliance.

26.2 Jurisdiction Scoping. AHJ access is scoped to the jurisdiction(s) associated with the AHJ's account. AHJs may not access data outside their jurisdiction.

26.3 Viewable Data. AHJs may view deficiency records, compliance status, license verification, and inspection history for buildings within their jurisdiction.

26.4 Financial Data Restriction. AHJs may not access financial data (invoices, payment history, pricing) belonging to service providers or building owners.

26.5 Completeness Disclaimer. Guspora™ does not guarantee the completeness of inspection records in the Platform. Not all service providers or buildings in a jurisdiction may be registered.

26.6 Full Access. All AHJ portal features are included at no cost. There are no premium tiers, upgrade requirements, or separate pricing for fire departments.

27. Insurer / Lender / Real Estate Agent Portal Terms

27.1 Scoped Access. Access is scoped to specific real estate transactions or insurance policies for which the user has been authorized.

27.2 Viewable Data. Users may view inspection reports and compliance status for properties associated with authorized transactions only.

27.3 Access Limitations. Users may not access data for properties outside their authorized transactions.

27.4 Subscription Tiers. The real estate agent portal is free and provides transaction-scoped compliance access including the transaction dashboard, calendar, and task management.

27.5 Permitted Use. Data accessed through this portal may not be used for purposes other than the specific real estate transaction or insurance underwriting for which access was granted.

28. Data Portability

Tenants may request a full export of their data at any time via support request or self-service export. Exports are provided in CSV and/or JSON format within 5 business days of request.

29. Platform Availability

Guspora™ targets 99.9% platform availability. For detailed uptime commitments and credit policy, see our Service Level Agreement at /legal/sla.

30. AI-Generated Content Responsibility

Inspection reports generated by Guspora™ AI (Milo) are drafts that require technician review and approval before submission. Guspora™ is not responsible for the accuracy of AI-generated content that is submitted without review. The licensed technician remains the responsible party for all inspection findings.